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Improving Patient Satisfaction

May 2

Objectives for CME

  • Lesson 1: CQI and Patient Satisfaction – What is it and why is it relevant to my practice –
  • Lesson 2: How to identify, evaluate and create a plan to address the problem in patient satisfaction – Specifically we examine some strategies for identifying, evaluating, and creating a plan to improve the problem
  • Lesson 3: Implementing improvements to get patient satisfaction – Methods of implementation and how to establish an ongoing monitoring process to assure a positive outcome.


Virtual via Zoom


PAs for Latino Health
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