Hilton Honors American Express banner with blue-gloved hands making heart shape

Following on Hilton’s effort with American Express to donate up to a million rooms to frontline medical professionals, Hilton and its owners would like to further show their support to these healthcare heroes by continuing to offer rooms at a significant discount through June 30th. As a gesture of gratitude for AAPA’s members and the leadership you have demonstrated in the COVID-19 response, Hilton is offering the discount at thousands of hotels throughout the United States and Puerto Rico.

On behalf of Hilton, American Express, our families and communities — thank you.

Book My Room

How to Book

How to Book the Frontline Medical Professionals Room Program

  1. To book your room, you’ll need to log in with your AAPA username and password.
    • To limit fraud and ensure that all rooms are booked by you, our medical heroes, we’ve restricted the booking page to only be accessible from the AAPA website.
  1. Once on the site, use the search widget in the top right corner to view hotels in your city.
    • Note: Bookings are currently open through June 30th.
  2. Once you select a hotel, you must continue to select DISCOUNTED option on the subsequent Room Type and Rates pages. Additional rates and room types may display for a higher cost and are not eligible for the program.
  3. After you select the DISCOUNTED option on the Room Type and Rates pages, you will be prompted for Guest information.
  4. After completing your reservation you will receive a confirmation email with all necessary booking details.
    • This will include a link to download the Hilton Honors app, so you can skip the front desk and use your phone to check-in, pick your room and open your hotel room door.
Frequently Asked Questions

Frequently Asked Questions: Hilton and American Express Rooms

In response to the COVID-19 pandemic, Hilton, in partnership with its owners and American Express, will continue to offer discounted room rates for frontline medical professionals in the United States. We provide the following Frequently Asked Questions (FAQs) as general guidance as the initiative is launched. These FAQs will be updated regularly.

What is Hilton offering?

Hilton, in partnership with its owners and American Express, are offering discounted hotel room nights across the United States for frontline medical professionals leading the fight against COVID-19, including members of AAPA.

Which hotels are participating?

Hundreds of hotels are participating nationwide from across a variety of Hilton brands, including Hampton by Hilton, Hilton Garden Inn, DoubleTree by Hilton and others.

How do I book a room?

Rooms can be booked by our members through a link available on AAPA.org. The link will take you to a Hilton.com portal where you can manage your own reservation. For hotels in states that have recently required bookings via phone only (e.g., New Hampshire, Vermont and Maine), guests will need to call Hilton Reservation and Customer Care to make the reservations at 1-800-HILTONS.

How long can I stay in the room?

There is no maximum length of stay for reservations booked through this program, although hotel availability may vary. This discounted rate is only available for stays through June 30.

How long will this program run?

The program is currently set to run through June 30th, 2020.

I can see the hotel I want has a rate available on the Hilton.com site, but not through the program booking site. Can I still get the room for a discounted rate if I show up at the hotel with a valid ID?

No, the only way to take advantage of this offer is to book through the official program link, which is available on aapa.org. If you book a room through the standard Hilton.com site, you will be asked to pay the rate posted.

What is Hilton doing to keep me and other guests who may be dealing with COVID-19 safe while we’re at the hotel?

To ensure your safety, Hilton’s already high cleaning and hygiene protocol standards have been enhanced and are now even more rigorous. In some instances, additional steps may be taken, including refraining from performing daily housekeeping during your stay, in order to protect you, other guests and Hilton’s Team Members. Additionally, you will find that many hotels have had to change their policies for public spaces, including temporarily suspending restaurant services, on-property gyms and other similar amenities. While there may be alternative options in some locations, including grab-and-go food services, please be sure to confirm directly with your selected property.

Will hotels have food available?

As a result of the pandemic, Hilton has had to change many of the ways hotels offer food and beverages, including having to close a number of restaurants. Even with these changes, there may still be some grab-and-go options available to guests. Please be sure to confirm directly with your selected property.

How do I find out if the hotel I’m staying at is part of the World Central Kitchen program?

Thanks to a generous donation from American Express, José Andrés’ World Central Kitchen (WCK) is providing freshly prepared meals to the frontline healthcare professionals who are staying at certain Hilton properties in cities across the United States. These hotels are currently located in Los Angeles, New York City and Washington D.C., with additional cities under consideration. Specific hotels in these markets were selected for participation based on a number of factors, including having a high number of bookings made by medical professionals through this program. Please be sure to confirm directly with your selected property if they are part of this initiative.

It doesn’t look like all of Hilton’s hotels are available for this booking. Why is that?

Hotels that are not included may have either temporarily suspended operations or are already fully committed by the government and/or other medical teams.

Is a credit card required?

Yes, a credit card is required at time of booking.

Will parking be included?

In many instances, while parking lots are connected to our hotels, they are operated by a different company. As a result of this and other factors, parking may not always be complimentary. Please check with your selected hotel in advance.

Can I use Digital Check In and Digital Key?

Yes, and we encourage you to use Digital Check In and Digital Key for a contactless check-in.

Can I book for someone else?

Please only book your own reservation. As with any other hotel reservation, the local hotel team will be checking ID to ensure the person staying in the room matches the name on the reservation.

Will ID be required?

Yes. As with any other hotel reservation, the local hotel team will be checking ID to ensure the person staying in the room matches the name on the reservation. In some locations, you may also be asked to present some form of medical ID.

What Associations are eligible for this rate?

Hilton is working with relevant professional associations to offer rooms for frontline medical staff. The current list of associations includes:

  • American Academy of Physician Assistants
  • American Association of Nurse Practitioners
  • American Association of Critical-Care Nurses
  • American Association of Nurse Anesthetists
  • American Association of Respiratory Care
  • American College of Chest Physicians
  • American College of Emergency Physicians
  • American College of Surgeons
  • American Healthcare Association
  • American Hospital Association
  • American Nurses Association
  • American Osteopathic Association
  • American Society of Anesthesiologists
  • American Thoracic Society
  • Emergency Medicine Residents’ Association
  • Emergency Nurses Association
  • National Association of Emergency Medical Technicians
  • National Center for Assisted Living
  • Society of Critical Care Medicine
  • Society of Emergency Medicine Physician Assistants
  • Society of Hospital Medicine

Why is this only a U.S. program?

Because of differing regulations, healthcare systems and Hilton’s own supply of rooms, the company is currently focusing its efforts in the U.S. We will continue to evaluate whether we can offer similar support in other parts of the world. In the meantime, Hilton is continuing to support all communities by investing in organizations that are addressing this crisis through the Hilton Effect Foundation.

If you have any other questions, please reach out to [email protected].