by Tricia Marriott, PA-C, AAPA Director of Reimbursement Advocacy
Many eligible professionals were unable to access the Communications Support Page to request a hardship exemption to the 2012 Electronic Prescribing (eRx) Incentive Program payment adjustment, therefore the Centers for Medicare and Medicaid Services will allow access to the communications support page until November 8, 2011. Group practices participating in the eRx Group Practice Reporting Option (GPRO) were required to submit exemption requests by mail. GPRO letters for exemption required a postmark date no later than November 1, 2011.
If you continue to have difficulty accessing the communications support page, follow these steps:
- Select Tools/Internet Options/Advanced in Internet browser.
- Scroll and locate “Use TLS 1.0” option.
- Place a checkmark in the “Use TLS 1.0.”
- Click the “OK” box.
- Access CSP.
If you still are unable to access the page, please contact the QualityNet help desk at 1-866-288-8912 or TTY: 1-877-715-6222 or Email: Qnetsupport@sdps.org.